FAQ
1. Orders & Payments
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What payment methods do you accept?
We accept PayPal and major credit cards (Visa, MasterCard, American Express). -
Can I cancel or change my order after placing it?
Please contact us within 24 hours. Once the order is processed, changes or cancellations may not be possible.
2. Shipping
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How long does shipping take?
Orders are processed within 3–5 business days. International shipping usually takes 10–20 business days. -
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times vary by destination. -
Will I need to pay customs duties or taxes?
Customers are responsible for any customs duties or import fees.
3. Returns & Refunds
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What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unused and in original condition. Customized or used products cannot be returned. -
Who pays for return shipping?
Customers are responsible for return shipping costs. We recommend using a trackable service.
4. Products
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Are all items handmade?
Yes. Each PomeCozy product is handmade, which means slight variations in color or design may occur. This makes every piece unique. -
How should I care for my products?
Keep them away from moisture and direct sunlight. For candles, trim the wick before each use for a clean burn.